Refund Policy

Last Updated: September 2026

At Sendy Gut, we want you to be happy with your order. Please review our refund policy before purchasing.

Cancellations

Orders may only be cancelled before processing or production has begun. Once an order has entered processing, production, or shipment, we cannot guarantee cancellation.

Returns

We accept return requests within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order number and clear photos of the issue. We will review the request and work to provide an appropriate replacement or refund.

Refunds

Once an approved return is received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by an error on our end.

Delivery Delays

The estimated delivery timeframe is 12–20 days. A shipment arriving later than the estimated timeframe does not automatically qualify for a refund if the package is still actively in transit. Please contact us if your tracking has stopped updating or you believe your package has been lost.

Contact Us

For return or refund requests, contact us through the information provided on our website and include your order number so we can assist you.